Shipping policy

Shipping Policy

Last Updated: August 2026

Store Operator Information

Owner Name: CHRISTOPHE SMITH

Email: scruple.extras-2v@icloud.com

Phone: 2153596010

Business Address: 3773 GENESEE DR, PHILADELPHIA, PA 19154, United States

This Shipping Policy applies to all orders placed on this store, including premium ceramic bowls, drinking cups, mugs, tableware sets, and decorative kitchenware. All tableware products are classified as fragile goods requiring professional protective packaging. This policy regulates order processing, fragile item shipping standards, delivery timeframes, shipping fees, tracking rules, international customs terms, damaged goods claims, and merchant liability. By completing checkout and placing an order, customers fully acknowledge and accept all shipping terms, which work in conjunction with our Returns & Refunds Policy and Legal Notice.

1. Order Processing & Fragile Tableware Packaging

All tableware orders will be processed, quality inspected, and professionally packaged within 1–3 business days after successful payment confirmation. Business days exclude weekends and U.S. federal holidays; orders submitted during off-business hours will be processed on the next working day.

In compliance with standard fragile item shipping specifications, every bowl and cup is individually wrapped with thick shockproof bubble wrap, filled with anti-collision foam padding, and packed in reinforced double-layer corrugated cartons to eliminate internal movement during transit. All packages are clearly marked with “FRAGILE / HANDLE WITH CARE” labels to standardize carrier handling procedures. During peak sales seasons and promotional events, processing time may be slightly extended to ensure strict packaging quality and reduce breakage risks.

2. Shipping Methods & Estimated Delivery Timeline

We provide reliable tracked domestic shipping across the United States and compliant international shipping services for tableware products to most global regions. All displayed delivery times are estimated values only and not legally guaranteed delivery dates. Delays may occur due to carrier congestion, extreme weather, regional logistics suspension, customs inspection procedures, and other objective factors beyond merchant control.

US Domestic Shipping: 3–7 business days after order processing completion
International Shipping: 7–21 business days after order processing completion

3. Shipping Fees & Promotional Rules

Shipping fees and fragile handling surcharges are automatically calculated at checkout based on product weight, packaging volume, item quantity, and shipping destination. All costs are fully disclosed before payment confirmation with no hidden charges. Bulk tableware sets and oversized combination orders may incur additional bulky item handling fees, which are clearly displayed on the checkout page.

We reserve the right to launch limited-time free shipping promotions with minimum order value thresholds. All promotional rules, eligibility requirements, and valid periods are subject to adjustment without prior notice. Standard shipping rates will apply once promotions expire or order conditions are not met.

Original shipping fees and fragile handling fees are non-refundable for customer-initiated returns, voluntary order cancellations, or post-purchase address modifications. Shipping fee refunds are only applicable for merchant fulfillment errors, including incorrect item shipment, missing accessories, or wrong product specifications.

4. Order Tracking Service

Once your tableware order is fully packaged and dispatched to the official logistics carrier, you will receive an automatic confirmation email containing a unique tracking number and official tracking link. Carrier system data synchronization may cause tracking information to remain unupdated for up to 24 hours after dispatch.

If you do not receive the tracking email within 3 business days after payment approval, please contact our customer support team promptly for follow-up assistance.

5. International Shipping & Customs Liability

International tableware orders may be subject to destination country import duties, customs clearance fees, commodity taxes, and safety inspection charges. These additional fees are not included in the order total or shipping cost paid to our store.

Customers bear full responsibility for all customs fees, import taxes, and related administrative charges. Tableware products may face targeted customs safety inspections in different regions. We have no authority to interfere with local inspection standards, tax regulations, detention cycles, or package release decisions.

We are not liable for packages detained, rejected, confiscated, returned, or abandoned by foreign customs authorities due to local import regulations. No refunds or compensation will be provided for resulting losses and additional fees.

6. Damaged, Lost & Stolen Package Policy

Risk of package loss, theft, or transit damage transfers to the customer once the package is officially handed over to the authorized logistics carrier. We strictly implement standardized fragile packaging to minimize breakage risks, and recommend all customers use trackable shipping services for tableware orders.

Delivered But Unreceived Packages: If the carrier tracking status shows “Delivered” but the customer has not received the package, please verify with neighbors, community property management, or local post office first. We can assist in initiating carrier investigation applications but will not issue refunds or reshipment for orders confirmed as delivered by official carrier systems.

Transit Damage Claims: If bowls or cups arrive chipped, cracked, broken, scratched, or damaged during transit, customers must submit a formal damage claim with clear photos/videos of damaged items and complete original packaging within 7 calendar days after delivery. Valid verified claims will be resolved via full refund, partial refund, or free product replacement at our discretion. Claims submitted beyond the 7-day validity period will not be accepted.

7. Shipping Address Responsibility

Customers are solely responsible for submitting accurate, complete, and deliverable shipping addresses during checkout. We ship strictly in accordance with the final order address information. Any address modification after shipment dispatch will incur additional logistics fees, which are fully borne by the customer.

Packages returned to sender due to incorrect addresses, incomplete information, undeliverable locations, or customer refusal to accept delivery will generate return and reshipping fees. All such fees are the customer’s responsibility. Returned fragile tableware cannot be resold due to packaging damage and transit risks, and no free reshipping service will be provided.

8. Policy Updates & Revisions

We reserve the right to update, modify, or revise this Premium Tableware Shipping Policy at any time without prior notice to comply with U.S. domestic logistics standards and international fragile commodity import regulations. All revised terms take immediate legal effect upon official website publication. Continued store browsing and order placement after policy updates constitutes full acceptance of the revised shipping terms.

9. Official Contact Information

For all shipping-related inquiries, including delivery progress checks, tracking exceptions, shipping fee consultation, damaged item dispute resolution, and policy clarification, please contact our official support team: